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Refund, cancellation and disclaimer policy

Refund and Cancellation Policy for all bookings.

Welcome to our Refund/Cancellation policy, which will affect your financial agreement between the client, Danielle The Happy Medium, and Theoddbodschoolofmediumship. 


Please note that each booking constitutes a legally binding contract whereby you commit to Danielle The Happy Medium and Theoddbodschoolofmediumship, which you must honour.


For ALL bookings with Danielle, The Happy Medium, and The Odd Bod school of mediumship.

  • ALL Bookings are Non-Refundable and Non-Transferable

  • Once balances are paid in full/or in part, these are NOT Refundable or Transferable

  • We cannot transfer fees/money to other bookings for missed bookings or non-attendance. The fee for the booking is non-refundable/transferable.

  • Payments for six monthly mentoring or intensive packages must be paid in advance from the start of purchase.

  • The first payment is the deposit to secure your space on a mentoring/intensive package/School residentials online/in person. This is also NOT refundable or transferable.

  • Payments must be received by the 30th of every month. Payments should be at least three months in advance. If payment/s are late with no notification/agreement,  you will lose your deposit and incur additional fees and may lose your place on said booking/course/mentoring/residentials/group/private sitting/gift voucher & Training in person or online.

  • The customer/client/student is responsible for ensuring payments are timely.

  • Payments are taken via card/online banking/Paypal & the website of Danielle the Happy Medium & The Odd Bod School of Mediumship.

  • If the customer decides to withdraw/decides not to go ahead with the program/Training/booking /(Group) /private sitting/ Gift voucher/school in person or online, the total balance will be liable to pay for the entire length of the program. Also, any money paid is not refundable or transferable.

  • As of the 31st of January 2023, all mentoring/intensive/training/school residentials are now subject to an agreement email to be signed by the customer/client/student, to which card details will be held for any outstanding balances owed.

  • Card/debit/credit card details are held under UK law.

  • All outstanding balances must be paid 28 days after the student/customer/client withdraws from or leaves the mentoring/training/intensive/residential school, in person or online.

  • Cards on file will be charged any outstanding balances and fees.

  • Any cards that are stopped/charged/refused the outstanding balance due will be subject to legal action by Danielle The Happy Medium/Danielle Smith.

  • Dates and times for courses/ groups /private sittings /gift vouchers/mentoring online or in person are subject to change; another date/time will be offered if this happens.
  • In the event of cancellation (by Danielle The Happy Medium and TheOddBodSchoolOfMediumship monies paid will be transferable to another course, no refund is available 

  • Danielle, The Happy Medium and TheOddBodSchoolofMediumship reserve the right to refuse or cancel a booking without explanation and to refund any payment made.

  • Deposits are non-refundable.

  • You may be liable for additional charges, such as booking fees, which will be deducted from the total final refund amount.
  • Charges at the time of advertising are subject to change occasionally.

  • If needed, refunds take 7- 14 working days and are returned via your original payment method.


Service Disclaimer 


  • The opinions expressed by individuals running the course or individuals within the training rooms are subject to their perception of reality and their responsibility. We can not be held responsible for that individual's word/s.

  • Danielle The Happy Medium and The Odd Bod School of Mediumship operate a zero-tolerance policy regarding physical or verbal abuse of students, staff, or herself.

  •  No cameras or other filming or video/audio recording equipment are to be used in the training rooms. The content of all audio and visual recordings remains the copyright of Danielle The Happy Medium and The Odd Bod School of Mediumship. It may not be used for public or commercial purposes.

  • Any public use, whether or not for gain, will constitute a breach of the Copyright Laws.

  •  No one is allowed to promote, advertise, offer, or sell goods or services in person or online in the training rooms of Danielle The Happy Medium and The Odd Bod School of Mediumship.


Young Adults:

  • Persons under 16 are not permitted any class/course under 18 years of age on Courses involving trance or altered states unless the Course has been expressly or is considered suitable.

  • Any persons under the age of 16 attending Danielle The Happy Medium and The Odd Bod School of Mediumship

  •  must be accompanied and controlled by a parent or guardian at all times.

  • Danielle The Happy Medium and The Odd Bod School of Mediumship

cannot accept any responsibility or liability for their safety and welfare.



  • Danielle The Happy Medium and The Odd Bod School of Mediumship do not provide any form of certification.


Customer Service:

  • Providing a high level of customer service satisfaction is the central ethos at Danielle The Happy Medium and The Odd Bod School of Mediumship

and we always want to deliver quality to all our students.

However, we are aware that issues can arise from time to time, which may leave you dissatisfied with the level of service you have received. Should you feel that we haven't met your needs of yourself,

Please email your complaint to We will then deal with it within 7 to 10 working days.

Any concerns will be treated confidentially within 7 to 10 working days.


School Rules

 The school accepts no responsibility or liability for visitors’ money, clothing, documents, valuables, or other items or belongings. Cars parked in the car park area are at the owner’s risk.

The opinions expressed by individuals running courses at the school are subject to their perception of reality and their own personal responsibility. We can not be held responsible for that individual's word/s.


Dietary Needs.

- The school charges include a standard meal/s under the daily menu. The school does promote a well-balanced diet.

- Normal diets,





- gluten-free 


There will always be a meal from the main menu that fits your needs, including your dietary needs.  We would like you to let us know your nutritional needs four weeks before your course dates start to ensure we have all we need for you. We do not charge you extra for any of your needs.

The school will provide a meal that promotes a balanced diet suitable for all dietary tolerances where we can.


School Rooms

-Unless otherwise specified, rooms become available from 12 pm on the day of arrival.
Courses will commence at the time stated in the write-up on the website. Rooms must be vacated by 10 am on the day of departure, irrespective of the Course finishing time.

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