Danielle The Happy Medium Customer Privacy Policy

CUSTOMER PRIVACY POLICY

Danielle The Happy Medium®
Based in the United Kingdom
Last updated: 20 October 2026

Danielle The Happy Medium® is committed to protecting customers' personal information. This notice explains what information we collect, why we use it, who may process it, how long it is kept and the rights available to you under the UK General Data Protection Regulation and the Data Protection Act 2018.

WHO IS RESPONSIBLE FOR YOUR INFORMATION

Danielle Smith, trading as Danielle The Happy Medium® and operating Star Academy, is the data controller for personal information collected through this website and in connection with our services.

For privacy questions or requests, email daniellethehappymedium.info@gmail.com or use the Contact Form on this website.

INFORMATION WE MAY COLLECT

Depending on how you use our services, we may collect:

• Your name, email address, telephone number and billing address.
• Booking, event and course details.
• Purchase, transaction and payment-status information.
• Information submitted through contact forms, booking forms, reviews, member accounts where available, Online School programmes or customer-support messages.
• Photographs, reading questions, correspondence and personal details you choose to provide for a reading or development service.

• Marketing preferences and records of consent.
• Technical information such as IP address, device, browser, cookie choices and website activity.
• Information needed to resolve complaints, refunds, disputes or security concerns.

We do not normally receive or store your complete debit or credit card number. Payments are processed securely by the payment provider available at checkout.

Please do not provide health information or other sensitive personal information unless it is necessary and you have been asked to provide it. Mediumship and psychic services are not a replacement for medical, legal, financial or other regulated professional advice.

READING INFORMATION AND SENSITIVE DETAILS

Please share only information needed for your service. Avoid sending unnecessary information about other people. Reading questions, photographs and correspondence are personal information and are covered by this policy.

Some information may reveal health, religious or philosophical beliefs, or other special category data. Where this information is needed, we must have both a lawful basis and an additional legal condition, such as your explicit consent. Booking a service or accepting this policy does not, by itself, give explicit consent to process sensitive information.

HOW INFORMATION IS COLLECTED

We collect information when you:

• Make a booking or purchase.
• Register for an event, course, membership or Online School programme.
• Create or use a website member account, where this facility is available.
• Submit a contact or booking form.
• Communicate with us by email or through website support.
• Subscribe to marketing.
• Leave a review or testimonial.
• Browse the website or make cookie choices.

We may also receive limited information from Wix, payment providers and other providers used to deliver your booking or purchase.

WHY WE USE CUSTOMER INFORMATION AND OUR LAWFUL BASES

We use personal information only where we have a lawful reason.

Contract: to process bookings and purchases, provide readings, events, courses, memberships and digital products, administer payments and contact you about the service you requested.

Legal obligation: to maintain records required by law, respond to lawful requests and meet accounting, tax, consumer-protection and regulatory duties.

Legitimate interests: to answer enquiries, provide customer service, improve services, maintain records, protect the website, prevent fraud, manage complaints and keep the business secure. We consider and balance these interests against your rights.

Consent: to send optional marketing, publish a review or testimonial where permission is required, and use non-essential cookies or similar technologies. You may withdraw consent at any time.

HOW WE USE INFORMATION

Customer information may be used to:

• Confirm and manage bookings, orders, events and courses.
• Deliver purchased services, programmes and digital materials.
• Manage member accounts and access to the Online School.
• Send essential service, payment and schedule communications.
• Answer enquiries and provide customer support.
• Administer refunds, complaints or disputes.
• Protect customers, the website and the business from misuse or fraud.
• Improve the website and customer experience.
• Send marketing where you have consented or where the law otherwise permits it.
• Meet legal and regulatory requirements.

We do not sell customer personal information.

SERVICE PROVIDERS AND SHARING

We share only the information necessary to operate the website and deliver services. Recipients may include:

• Wix, which hosts the website and provides store, booking, event, member, programme, form, analytics and communication services.
• Payment providers used at checkout.
• Email, video-conferencing, accounting and administrative service providers where required.
• OpenAI (ChatGPT), where used to assist with organising, drafting or formatting written material, including email readings and customer communications. Personal information included in material submitted to the tool is processed by that provider. We aim to minimise identifying details and avoid unnecessary sensitive information. These tools support the work; Danielle remains responsible for reviewing the material provided to customers.
• Venues, tutors or authorised support staff where necessary to deliver a booked service.
• Professional advisers, insurers, regulators, courts or law-enforcement bodies where legally required or reasonably necessary.

These providers may act as processors or as separate data controllers under their own privacy terms. We require customer information to be handled appropriately and only for legitimate purposes.

COOKIES AND ANALYTICS

The website uses cookies and similar technologies for essential functions such as security, member login, bookings, shopping baskets and customer preferences. With your permission, non-essential cookies may also be used for analytics or marketing.

Cookies and analytics can collect technical information, including IP address, device, browser and website activity. You can accept, reject or change non-essential cookie choices through the website's cookie settings. Essential cookies cannot always be disabled because the website may not function correctly without them.

MARKETING

We send marketing only where we have an appropriate lawful basis. You can unsubscribe using the link in a marketing message or contact us through the website Contact Form.

Withdrawing marketing consent does not affect essential messages about an existing booking, purchase, membership or service.

REVIEWS AND TESTIMONIALS

A review or testimonial may be published only in accordance with the permission given and may be displayed using limited identifying information, such as a first name or agreed display name.

You may ask us to stop using a testimonial in future marketing. Removal may not always be possible from material already printed or published outside our control, but reasonable steps will be taken.

HOW LONG INFORMATION IS KEPT

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

• Enquiries, reading material and customer-support messages: retention depends on completing the service or enquiry, providing follow-up support, and whether there is an unresolved complaint or a need to establish or defend legal claims. Unnecessary photographs and sensitive details should not be kept simply because a transaction record must be retained.
• Booking, order, payment and transaction records may be kept for the period required to meet legal, accounting, tax, insurance and dispute-resolution obligations.
• Member and Online School information is kept while the account or access remains active and for a reasonable period afterwards.
• Marketing information is kept while you remain subscribed or another lawful basis applies. After you unsubscribe, we may keep a minimal suppression record to ensure that marketing stops.
• Cookie and analytics information is retained according to the applicable cookie or provider settings.

When information is no longer required, it is deleted, anonymised or securely disposed of where reasonably possible.

INTERNATIONAL DATA TRANSFERS

Some website and service providers may process information outside the United Kingdom. Transfers must have a lawful basis under UK transfer rules, such as UK adequacy regulations, an International Data Transfer Agreement or UK Addendum where appropriate, or another permitted mechanism. You can contact us for information about the safeguards applicable to your information and how to obtain a copy.

SECURITY

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet service can guarantee complete security, but suspected security incidents will be assessed and handled in accordance with applicable law.

Customers are responsible for keeping account passwords confidential and should contact us promptly if they believe an account or communication has been compromised.

CHILDREN

Private readings and adult services are intended for customers aged 18 or over unless a service clearly states otherwise.

Selected development services may be available to people aged 16 or 17 with appropriate parental or guardian consent. We do not knowingly collect personal information from children under 16 through general website services without appropriate authority.

YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask for deletion where the law permits.
• Ask us to restrict how information is used.
• Object to certain processing.
• Ask for information to be transferred where the right applies.
• Withdraw consent at any time where processing relies on consent.
• Complain to the Information Commissioner's Office.

To make a request, email daniellethehappymedium.info@gmail.com or use the Contact Form. No special wording is required. We may ask for proportionate information to verify your identity. We normally respond within one month. If a lawful extension or pause applies, we will explain this.

You can contact the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

YOUR RIGHT TO OBJECT

You can object at any time to the use of your personal information for direct marketing. You can also object to processing based on legitimate interests on grounds relating to your circumstances. Use the unsubscribe link or contact us using the details below.

INFORMATION NEEDED TO PROVIDE A SERVICE

Some contact, booking and payment information is needed to arrange and provide your purchase or meet legal duties. If you do not provide required information, we may be unable to complete the booking or service. Optional marketing consent is not a condition of purchase.

CHANGES TO THIS POLICY

This policy may be updated when our services, providers or legal obligations change. The latest version will be published on this page with its effective date.

CONTACT

For privacy questions, requests or complaints, email daniellethehappymedium.info@gmail.com or use the Contact Form on this website. You can ask for help or an accessible way to raise your concern.

Danielle The Happy Medium®
United Kingdom

DATA-PROTECTION COMPLAINTS

If you make a complaint about how we use your personal information, we will take appropriate steps to help you submit it, acknowledge it within 30 days, investigate without undue delay and keep you informed. We will explain the outcome and any action taken. You may also complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.