REFUND, CANCELLATION & BOOKING POLICY

Effective from 5 July 2026

This Refund, Cancellation and Booking Policy applies to all services, events, training and bookings provided by Danielle The Happy Medium.

Please read this policy carefully before making a booking or payment.

IMPORTANT BOOKING NOTICE

By making a booking and/or making any payment, including a deposit, part payment, instalment or payment in full, you confirm that you have read, understood and agreed to the terms of this Refund, Cancellation and Booking Policy.

Your booking is not confirmed until the required payment has been received by Danielle The Happy Medium.

The terms in force on the date your booking is confirmed will apply to your booking.

Nothing within this policy affects your statutory rights under UK consumer law.

1. SERVICES COVERED BY THIS POLICY

This policy applies to all services and bookings provided by Danielle The Happy Medium, including but not limited to:

• Private sittings and readings
• Group sittings
• Mentoring programmes
• Mediumship development
• Courses and training programmes
• Workshops
• Online and Zoom training
• In-person training
• Classes and development groups
• Demonstrations and events
• Residential courses and residential training
• Gift vouchers
• Any other service, training or event provided by Danielle The Happy Medium

2. BOOKING AGREEMENT AND ACCEPTANCE OF TERMS

Before making any payment, you are responsible for reading the terms and conditions that apply to your booking.

By submitting a booking and making payment, you confirm that you have read, understood and agreed to these terms.

Any variation to these terms must be expressly agreed in writing by Danielle The Happy Medium.

No verbal conversation, telephone conversation, social media message or informal discussion will change the terms of a confirmed booking unless the change is expressly agreed in writing by Danielle The Happy Medium.

If any individual term within this policy is found to be invalid or unenforceable, the remaining terms will continue to apply to the extent permitted by law.

3. BOOKING PAYMENTS AND DEPOSITS

A deposit, part payment or full payment may be required to secure your booking.

Your place is not secured until the required payment has been received.

Where a deposit is required, the deposit secures your place and contributes towards the administration, organisation, planning and financial commitments associated with your booking.

Payments already made may be retained where Danielle The Happy Medium has incurred costs, suffered a financial loss or made non-recoverable commitments in connection with your booking, subject to applicable UK consumer law.

Bookings are personal to the individual named on the booking.

Bookings cannot be transferred to another person without prior written agreement from Danielle The Happy Medium.

4. PAYMENT PLANS AND INSTALMENTS

Where a payment plan has been agreed, all instalments must be paid by the agreed payment dates.

Unless otherwise agreed in writing, monthly payments are due by the 30th of each month.

The payment dates provided at the time of booking form part of your booking agreement.

Failure to make an agreed payment does not automatically cancel your booking or remove any amount that is lawfully outstanding.

Late or missed payments may result in your place being suspended or cancelled.

Danielle The Happy Medium reserves the right to refuse further bookings where previous agreed payments remain outstanding.

5. CUSTOMER CANCELLATIONS AND WITHDRAWALS

If you wish to cancel or withdraw from a booking, you must notify Danielle The Happy Medium in writing.

The date written notification is received will be treated as the cancellation date.

Changing your mind does not automatically entitle you to a refund, transfer or credit.

Personal diary changes, work commitments, holidays, travel difficulties or failure to attend do not automatically entitle you to a refund, transfer or credit.

Where Danielle The Happy Medium has already incurred costs or made financial commitments in connection with your booking, these costs may be deducted or retained when assessing any refund.

Any cancellation charge or retained payment will reflect the circumstances of the booking, services already provided, reasonable administration costs, non-recoverable costs and financial losses arising from the cancellation.

Danielle The Happy Medium may take reasonable steps to reduce financial loss where reasonably possible.

6. MISSED SESSIONS AND NON-ATTENDANCE

It is your responsibility to attend your booked session, course, workshop, mentoring session, event or training at the agreed date and time.

Missed sessions and non-attendance are not automatically eligible for a refund, transfer or credit.

Where a course, mentoring programme or training programme consists of multiple sessions, missing an individual session does not entitle you to a partial refund.

Danielle The Happy Medium is not required to provide replacement teaching, additional sessions or one-to-one catch-up sessions for classes missed by an attendee.

Any additional session offered will be at the sole discretion of Danielle The Happy Medium and may be subject to an additional charge.

7. COURSES, MENTORING AND MULTI-SESSION PROGRAMMES

When booking a course, mentoring programme or multi-session training programme, you are booking the programme as a whole.

The total programme fee applies to the full programme and is not calculated on a session-by-session attendance basis unless expressly stated otherwise at the time of booking.

Withdrawing after the programme has started does not automatically remove any outstanding amount that is lawfully due under the agreed booking terms.

Sessions already delivered or made available will not be refunded.

Missed sessions cannot automatically be transferred to another course, group or future programme.

8. RESIDENTIAL COURSES AND RESIDENTIAL TRAINING

Residential bookings require significant advance planning and financial commitments.

These commitments may include:

• Venue hire
• Hotel and accommodation arrangements
• Room reservations
• Catering
• Teaching arrangements
• Training preparation
• Course materials
• Administration
• Staffing and support
• Third-party supplier costs

A deposit or booking payment is required to secure your residential place.

Your residential place is not confirmed until the required payment has been received.

Payment dates and instalment arrangements will be clearly provided at the time of booking.

All agreed residential payments must be made by the stated due dates.

If you cancel or withdraw from a residential, you must notify Danielle The Happy Medium in writing.

Any refund, retained payment or cancellation charge will be assessed based on:

• The date of cancellation
• Costs already incurred
• Non-refundable accommodation or venue costs
• Catering commitments
• Administration and planning already completed
• Third-party supplier charges
• Services already provided
• The financial loss caused by the cancellation
• Whether the place can reasonably be resold

Where reasonably possible, Danielle The Happy Medium may attempt to resell a cancelled residential place.

There is no guarantee that a cancelled place can or will be resold.

Where a place is successfully resold, this may be taken into consideration when calculating the financial loss arising from the cancellation.

Failure to make an agreed residential payment may result in your place being cancelled.

You are responsible for ensuring that you are personally able to attend the residential before booking.

Travel arrangements and travel costs are the responsibility of the attendee unless expressly stated otherwise.

Danielle The Happy Medium is not responsible for missed transport, travel delays, personal travel disruption, work commitments or other personal circumstances preventing attendance.

Attendees are strongly advised to consider suitable travel and cancellation insurance when booking a residential.

Residential courses are available to attendees aged 18 and over unless expressly stated otherwise.

9. PRIVATE SITTINGS AND READINGS

Private sittings and readings are booked for a specific date and time.

You are responsible for attending your appointment at the agreed time.

Late arrival may reduce the length of your sitting.

Where you arrive late, Danielle The Happy Medium is not required to extend the appointment beyond the original booked finishing time.

Failure to attend a private sitting does not automatically entitle you to a refund or replacement appointment.

Mediumship and spiritual services are subjective in nature.

No specific communication, evidence, person in Spirit, message or outcome can be guaranteed.

10. ONLINE AND ZOOM SERVICES

You are responsible for having suitable internet access, equipment and technology to access an online service.

Danielle The Happy Medium is not responsible for technical problems caused by your internet connection, device, software or equipment.

Where Danielle The Happy Medium experiences a significant technical issue that prevents the service from being delivered, reasonable arrangements will be made to provide an alternative.

Online sessions must not be recorded, filmed, photographed or screen recorded without prior written permission.

11. PAYMENT METHODS

Payments may be accepted through:

• Debit or credit card
• Bank transfer or online banking
• PayPal
• The official Danielle The Happy Medium website

Bookings and payments should only be made through official Danielle The Happy Medium payment and booking channels.

12. CARD PAYMENTS AND OUTSTANDING BALANCES

Where you have expressly agreed to recurring, scheduled or instalment payments, payments may be processed in accordance with the payment agreement and authorisation provided at the time of booking.

A declined or unsuccessful payment does not automatically cancel your booking or remove an outstanding amount that is lawfully due.

Where an amount remains lawfully outstanding, Danielle The Happy Medium reserves the right to take reasonable steps to recover the balance.

This may include suspending access to future services or taking appropriate debt recovery or legal action where necessary.

13. CHANGES TO DATES, TIMES, VENUES OR SERVICES

Occasionally, Danielle The Happy Medium may need to change a date, time, venue or delivery arrangement.

Where a significant change occurs, affected attendees will be contacted.

Where reasonably possible, an alternative date, service or arrangement may be offered.

Where Danielle The Happy Medium cancels a service and is unable to provide the booked service or a suitable agreed alternative, refund rights will be handled in accordance with applicable UK consumer law.

Danielle The Happy Medium is not responsible for additional personal costs incurred by attendees, including travel, accommodation or other expenses, except where liability cannot legally be excluded.

14. RIGHT TO REFUSE OR CANCEL A BOOKING

Danielle The Happy Medium reserves the right to refuse or cancel a booking where there are reasonable grounds to do so.

This may include:

• Abusive behaviour
• Threatening behaviour
• Harassment or intimidation
• Disruptive behaviour
• Behaviour that affects the safety or wellbeing of others
• Serious or repeated breaches of course or event rules
• Unauthorised recording
• Unauthorised promotion or selling
• Non-payment of agreed fees

Where a booking is cancelled due to the attendee's conduct or breach of these terms, any refund will be assessed based on services already provided, costs incurred and financial loss, subject to applicable UK consumer law.

15. REFUNDS

Where a refund is approved or legally due, it will normally be returned using the original payment method.

Approved refunds will normally be processed within 14 days.

Payment providers and banks may have their own processing times.

Danielle The Happy Medium is not responsible for delays caused by banks or payment providers after a refund has been processed.

16. RECORDING, COURSE MATERIALS AND INTELLECTUAL PROPERTY

Recording, filming, photography, screen recording or audio recording is not permitted during any session, course, workshop, mentoring programme, private sitting, online class or residential unless prior written permission has been provided.

All original course materials, teaching materials, written content, graphics, training content and resources created by Danielle The Happy Medium remain the intellectual property of Danielle The Happy Medium and/or the relevant copyright owner.

Materials are provided for the personal learning and development of the booked attendee.

Materials must not be copied, reproduced, distributed, uploaded, sold, shared or used to provide training to others without prior written permission.

Attendance on a Danielle The Happy Medium course does not provide permission to copy, reproduce or teach Danielle's original course content or materials.

Unauthorised use of protected content may result in appropriate legal action.

17. TRADE MARK AND BRAND PROTECTION

A UK trade mark application has been filed in relation to the Danielle The Happy Medium brand.

The Danielle The Happy Medium name, logo, branding and original brand materials may be protected by applicable trade mark, passing off, copyright and intellectual property law.

Unauthorised use, copying or commercial reproduction of protected branding or original materials is prohibited.

18. ADVERTISING, PROMOTION AND SELLING

Advertising, promotion, recruitment or selling goods or services during any Danielle The Happy Medium service is not permitted without prior written consent.

This applies to:

• In-person courses
• Online classes
• Mentoring groups
• Workshops
• Residentials
• Events
• Private groups and training environments

Attendees must not use Danielle The Happy Medium courses, groups or events to recruit clients or students without written permission.

19. AGE POLICY

You must be aged 18 or over to book a private sitting, mentoring programme, residential or adult service unless expressly stated otherwise.

Private sittings are not available to anyone under the age of 18.

Individuals aged 16 or 17 may be considered for selected general development classes where Danielle The Happy Medium considers the class suitable.

Written parental or legal guardian consent will be required.

A parent or legal guardian may also be required to attend or provide appropriate supervision.

Residential courses are for attendees aged 18 and over unless expressly advertised otherwise.

20. CERTIFICATION AND ACCREDITATION

Danielle The Happy Medium does not provide formal academic qualifications, regulated qualifications or official professional accreditation unless expressly stated in writing.

Attendance on a course, mentoring programme, workshop or residential does not automatically qualify an attendee to teach, train others or represent themselves as accredited, approved or certified by Danielle The Happy Medium.

Attendees must not represent themselves as officially trained, endorsed, certified or accredited by Danielle The Happy Medium unless written confirmation has been provided.

21. SERVICE DISCLAIMER

Mediumship, spiritual development and related services are subjective and based on personal and spiritual interpretation.

No specific result, spiritual communication, message, evidence or outcome is guaranteed.

Danielle The Happy Medium is not responsible for statements, opinions or actions of other attendees during courses, mentoring, workshops, events or residentials.

Nothing provided by Danielle The Happy Medium should be treated as a replacement for professional medical, legal, financial or other regulated professional advice.

22. CUSTOMER CONDUCT AND ZERO-TOLERANCE POLICY

Danielle The Happy Medium operates a zero-tolerance policy towards verbal abuse, physical abuse, threatening behaviour, harassment or intimidation.

This applies to behaviour directed towards Danielle, staff, tutors, venue staff, students and other attendees.

Anyone displaying behaviour considered unsafe, abusive, threatening or seriously disruptive may be removed from a session, event, course or residential.

Where removal is necessary because of an attendee's conduct, any refund rights will be assessed in accordance with the circumstances, costs incurred and applicable UK consumer law.

23. CUSTOMER SERVICE AND COMPLAINTS

Customer experience matters to Danielle The Happy Medium.

If you have a question, concern or complaint, please contact Danielle The Happy Medium using the Contact Form on the official website.

All enquiries will normally receive a response within 7–10 working days.

Complaints and concerns will be handled professionally, confidentially and with care.

24. FINAL AGREEMENT

By making a booking and/or making any payment to Danielle The Happy Medium, you confirm that you have read, understood and agreed to this Refund, Cancellation and Booking Policy.

The terms in force on the date your booking is confirmed will apply to that booking.

Nothing within these terms affects your statutory rights under UK consumer law.

Effective from 5 July 2026

Danielle The Happy Medium